Ensuring that all of our clients and the staff that work with Heather R. Hayes & Associates Inc. are safe is of the utmost importance to us. Because of this we would like to share a note regarding our response to COVID-19.

In the last few days, our understanding of the Coronavirus has grown. The World Health Organization (WHO) has now classified COVID-19 as a pandemic, while the Center for Disease Control (CDC) is calling for us all to have a more forward thinking response and, most recently, President Trump has declared a state of national emergency.

As a result, we are seeing government and private agency event cancellations and heightened concerns from clients and people with whom we work.

We would like to assure everyone that we are proactively monitoring the news and making sure that we are following all the necessary protocols regarding the spread of COVID-19. Since our team does not work out of a central office, the immediate risk of exposure is low. However, the situation is evolving and we take all public health threats seriously.

We have advised all of our staff to stay at home if they are sick, and to contact their health care providers to get tested for COVID-19 as soon as possible. It is unlikely that our staff do have the Coronavirus, but we should always do our best to prevent the transmission of all viruses.

We would like to inform anyone who is worried about the transmission of the Coronavirus, that many of our services are available to be handled online, using the conferencing platform Zoom.

Our case management services, which include:

• Treatment planning

• Serving as a liaison with treatment programs

• Providing expert, independent clinical guidance

• Guiding clients through each step of recovery

• Planning for those next critical steps

Can all be taken care of online. Equally our weekly coaching, daily check ins, as well as any family support and education calls can be facilitated over Zoom. We are even able to use Zoom for intervention prep sessions, if we deem it to be absolutely necessary.

Please rest assured that your safety and security is of paramount importance to us, and we want to be able to support everyone who needs it, either over zoom or in person.

For more information and national updates on Coronavirus Disease 2019 (COVID-19), visit the Centers for Disease Control and Prevention (CDC) website. For your convenience, please find some CDC quick-reference links below: